Free Shipping over $19.9
30-day money back guarantee

Shipping & Refund Policy - KOOC

Orders processing

  • Monday — Saturday. (Orders placed on Sunday would be processed next Monday)

Shipping Cost

  • Shipping cost is based on your order's price and shipping method. Usually the shipping charge is 4-12 USD (according to your order’s price) for each package. Free shipping for order over 19.9 USD (Standard Shipping ONLY)



Delivery time

Standard shipping



3-7 Business Days

Over $19.9


Expedited shipping



2-3 Business Days

Over $19.9


Priority shipping



1-2 Business Days

Over $19.9




  • We will get you noticed if there is any question about your order via email. Please pay attention.
  • Your item will usually be shipped via UPS,USPS and Amazon Logistics. (1-7 business days depend on your shipping plan) If you want a different method, please leave your requirements in the comment or email us.


  • Please fill in the street address in detail, the order will NOT be accepted if the shipping address is not correct.
  • If you want to know more shipping information, please send an Email to us.
  • The shipping address can NOT be changed during the shipping of your order. If you need to update the shipping address and the item hasn't been shipped yet, you can contact our customer service and change the package delivery to any address, for free.

Return and Refunds – KOOC

  • We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, you'll need to prepare the receipt or proof of purchase as well as reason for the return, and contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return would not be accepted.

No return or exchange service is provided in the following situations

  • The return date is more than 30 days after the order date
  • Products purchased from channels other than the official website(
  • Damage caused by improper use, maintenance or storage
  • Damage caused by man-made, force majeure factors
  • The product needs to be complete and doesn’t affect secondary sales

Return shipping

  • The product itself has quality problems, or the product is damaged during transportation. The return shipping cost is borne by us.
  • The customer shall be responsible for the return and exchange due to its own reasons.


Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Didn’t receive the package and want to return it

  • Has been paid and the package is on the way-You need to wait for the package to arrive and pay the refunded shipping.
  • Has been paid and the package hasn’t been sent-We will refund you directly


Contact Us

TipsDon’t return the product directly to the place of delivery without permission

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